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WSUS Troubleshooting |
Troubleshooting WSUS
Here you will find few troubleshooting steps:
- Troubleshooting WSUS Installation - this section looks at troubleshooting the installation of WSUS.
- WSUS Post Installation Validation - some things to do when you first get WSUS up and running, prior to production.
- Troubleshooting WSUS In Production - here we look at errors that might occur in production.
- Troubleshooting Client Setup - looks at the problem with AU clients that do not register in the WSUS Admin console due to a client setup error.
- Common WSUS Errors Codes - Listing of known WSUS error codes and how to address them.
- Troubleshooting Client Targeting - client targeting, an important area of WSUS, also might be an issue and there are some specific troubleshooting steps related to this area.
- Troubleshooting AU Updates With WSUS - here we look at issues with AU updates, once you have your WSUS server(s) in production, and the clients are connecting to the WSUS server.
- Troubleshooting WUS Office Update - this page examines issues around using WSUS to distribute Office updates.
- Troubleshooting Group Policy (GPO)
- Client Configuration Checks & Known Issues - Key configuration troubleshooting steps to check when investigating why WSUS clients may not be checking in. Also information on Two known issues.
- Office Updates and WSUS support - Troubleshooting update support through WSUS or Microsoft Update for Office XP or 2003 Administrative Install points
- Troubleshooting "FATAL: 0x80070005: ERROR:" - Troubleshooting when some clients fail to Install (not download) updates with a Handler FATAL: 0x80070005: ERROR: Remote update handler container process created (PID: 1180), but exited before signaling event
Other resources:
WSUS News Groups - see this page for information on newsgroups set-up to support the WSUS OEP beta programme. These are publically available.
WUS Webcast - This link points to a webcast held on September 22 2004 which WSUS and gives some some troubleshooting tips.
Comments:
From canyons - 12/15/08 1:35 PM
From zelric - 6/23/08 9:37 AM
We have recently upgraded from wsus 2.0 to wsus 3.0.
All approvals and unapproved updates stayed, yet some of our servers that were setup not to receive certain updates, did in fact download those unapproved updates and then installed them.
These updates were approved for other groups but not all.
Has anyone ever heard of this happening or have even seen it themselves and if so, how does one fix this from happening again.
Thanks,
John
From jbphillips - 6/6/07 7:57 AM
From dvanaken - 4/20/07 8:26 AM
Manually updating. I use WSUS in a software development environment so I have to be careful that updates don't upset the development environment. All the engineering PC's are in one group and I choose very carefully what to install. All works well! Hoever, when I need to install one or two updates manually on a particular PC, it always goes to Microsoft and downloads the update (slowly) from their server instead of using the local copy on my LAN. IS this normal practice? I'd like it to use the local copy, obviously. Any help? Thanks - Dale
From nolliabed - 10/23/06 3:05 PM
I can't be the only one having this problem.................I am running out of hard drive space on my servers because WSUS is a growing monster. I have cleaned up the data base and it just downloads everything again. And on top of that........which is my parent server, it is pushing all of the updates to all of my other servers in the field. If I could control what my parent server downloads, it would solve my problems, because then I could control the amount of data that is filling up my drive space. Does anyone have a sollution to my problem. My email address is ddebaillon@corrections.state.la.us
Thanks.
From megadan - 6/28/06 3:36 AM
Here is a copy of my group policy for windows update
| Policy | Setting | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Allow Automatic Updates immediate installation | Enabled | ||||||||||
| Allow non-administrators to receive update notifications | Enabled | ||||||||||
| Automatic Updates detection frequency | Enabled | ||||||||||
| |||||||||||
| Policy | Setting | ||||||||||
| Configure Automatic Updates | Enabled | ||||||||||
| |||||||||||
| Policy | Setting | ||||||||||
| Delay Restart for scheduled installations | Disabled | ||||||||||
| Do not adjust default option to 'Install Updates and Shut Down' in Shut Down Windows dialog box | Enabled | ||||||||||
| Do not display 'Install Updates and Shut Down' option in Shut Down Windows dialog box | Enabled | ||||||||||
| Enable client-side targeting | Disabled | ||||||||||
| No auto-restart for scheduled Automatic Updates installations | Disabled | ||||||||||
| Re-prompt for restart with scheduled installations | Enabled | ||||||||||
| |||||||||||
| Policy | Setting | ||||||||||
| Reschedule Automatic Updates scheduled installations | Enabled | ||||||||||
| |||||||||||
| Policy | Setting | ||||||||||
| Specify intranet Microsoft update service location | Enabled | ||||||||||
| |||||||||||
Is there something wrong in there?
Also the group policy is being applied as I have done a gpresult.
After doing the registery edit it has not changed anything. I have tried the client diag again and I get the following
WSUS Client Diagnostics Tool
Checking Machine State
Checking for admin rights to run tool . . . . . . . . . PASS
Automatic Updates Service is running. . . . . . . . . . PASS
Background Intelligent Transfer Service is running. . . PASS
Wuaueng.dll version 5.8.0.2469. . . . . . . . . . . . . PASS
This version is WSUS 2.0
Checking AU Settings
AU Option is 4: Scheduled Install . . . . . . . . . . . PASS
Option is from Policy settings
Checking Proxy Configuration
Checking for winhttp local machine Proxy settings . . . PASS
Winhttp local machine access type
<Direct Connection>
Winhttp local machine Proxy. . . . . . . . . . NONE
Winhttp local machine ProxyBypass. . . . . . . NONE
Checking User IE Proxy settings . . . . . . . . . . . . PASS
User IE Proxy. . . . . . . . . . . . . . . . . NONE
User IE ProxyByPass. . . . . . . . . . . . . . NONE
User IE AutoConfig URL Proxy . . . . . . . . . NONE
User IE AutoDetect
AutoDetect not in use
Checking Connection to WSUS/SUS Server
WUServer = http://scooby
WUStatusServer = http://scooby
UseWuServer is enabled. . . . . . . . . . . . . . . . . PASS
Client is pointed to SUS 1.0 Server
WinHttpDownloadFileToMemory(szURLDest, NULL, 0, NULL, NULL, NULL, &downloadBuffe
r) failed with hr=0x80190194
(null)
Press Enter to Complete
Any suggestions?
Thanks
Danny
From Maxalon - 6/27/06 7:22 AM
From Maxalon - 6/27/06 6:20 AM
reg delete HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate /v PingID /f
reg delete HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate /v SusClientId /f
From megadan - 6/26/06 10:16 AM
Hi Folks,
I'm not sure if this is the right place to post this message but I have this problem with WSUS I am hoping somebody knows the answer to.
I have installed WSUS and the program appears to be running. I can syncronise with the Microsoft servers and have downloaded updates to the server ready to deploy. I have also changed the setting for the pc's in Group Policy to point to the server. I know that the group policy is being applied and WSUS can see the machines. The problem I have is that I am not getting a status report from any of the 120 machines on the network? It's really beginning to annoy me as I cannot see any problems.
P.S I have used the Client Diag tool and it has come up with all passes.
WSUS Client Diagnostics Tool
Checking Machine State
Checking for admin rights to run tool . . . . . . . . . PASS
Automatic Updates Service is running. . . . . . . . . . PASS
Background Intelligent Transfer Service is running. . . PASS
Wuaueng.dll version 5.8.0.2469. . . . . . . . . . . . . PASS
This version is WSUS 2.0
Checking AU Settings
AU Option is 4: Scheduled Install . . . . . . . . . . . PASS
Option is from Policy settings
Checking Proxy Configuration
Checking for winhttp local machine Proxy settings . . . PASS
Winhttp local machine access type
<Direct Connection>
Winhttp local machine Proxy. . . . . . . . . . NONE
Winhttp local machine ProxyBypass. . . . . . . NONE
Checking User IE Proxy settings . . . . . . . . . . . . PASS
User IE Proxy. . . . . . . . . . . . . . . . . NONE
User IE ProxyByPass. . . . . . . . . . . . . . NONE
User IE AutoConfig URL Proxy . . . . . . . . . NONE
User IE AutoDetect
AutoDetect not in use
Checking Connection to WSUS/SUS Server
WUServer = http://scooby
WUStatusServer = http://scooby
UseWuServer is enabled. . . . . . . . . . . . . . . . . PASS
Client is pointed to SUS 1.0 Server
Press Enter to Complete
Thanks in advance
Danny
From Athif - 3/28/06 1:35 AM
Hi Sarwat,
You might want to post that on microsoft.public.windows.server.update_services
Happy Patching,
Mohammed Athif Khaleel
MVP - WSUS
http://msmvps.com/athif
From Sarwat - 3/27/06 7:53 AM
I have the following message when i try to start WSUS on my browser. Have checked all the prerequisites for installation. Am using Win2kSP4. Sorry for posting this here but i dont know where else to do so on the site. Newbie here.
System.IO.FileNotFoundException: File or assembly name dqjhqvys.dll, or one of its dependencies, was not found.
File name: "dqjhqvys.dll"
at Microsoft.UpdateServices.Internal.ClassFactory.CallStaticMethod(Type type, String methodName, Object[] args)
at Microsoft.UpdateServices.Internal.BaseApi.Subscription.GetSynchronizationHistory(DateTime fromDate, DateTime toDate)
at Microsoft.UpdateServices.Internal.BaseApi.Subscription.GetLastSynchronizationInfo()
at Administration.Manage.Subscriptions.SubscriptionProxy.GetSynchronizationStatus()
at Administration.Reporting.CurrentStatus.CurrentStatusProxy.GetHomeStatusClientFunction(String xPostXml)
at Administration.Reporting.ReportingXPost.Page_Load(Object sender, EventArgs e)
=== Pre-bind state information ===
LOG: Where-ref bind. Location = C:\WINNT\TEMP\dqjhqvys.dll
LOG: Appbase = file:///C:/Program Files/Update Services/Administration
LOG: Initial PrivatePath = bin
Calling assembly : (Unknown).
===
LOG: Policy not being applied to reference at this time (private, custom, partial, or location-based assembly bind).
LOG: Attempting download of new URL file:///C:/WINNT/TEMP/dqjhqvys.dll.
at Microsoft.UpdateServices.Internal.ClassFactory.CallStaticMethod(Type type, String methodName, Object[] args)
at Microsoft.UpdateServices.Internal.BaseApi.Subscription.GetSynchronizationHistory(DateTime fromDate, DateTime toDate)
at Microsoft.UpdateServices.Internal.BaseApi.Subscription.GetLastSynchronizationInfo()
at Administration.Manage.Subscriptions.SubscriptionProxy.GetSynchronizationStatus()
at Administration.Reporting.CurrentStatus.CurrentStatusProxy.GetHomeStatusClientFunction(String xPostXml)
at Administration.Reporting.ReportingXPost.Page_Load(Object sender, EventArgs e)
Last Modified 8/25/06 9:47 AM
would like to know if anyone can help me with this issue...
WSUS is up and running, clients are config through registry, have no issues seeing the clients but I noticed that the ...\windowsupdate\au registry key gets deleted everytime the system reboots which caused the client not to get updates from the WSUS server
Users have local admin rights and registry cahgne was done user local user login. Any help would be great!